New home ownership is exciting! However, sometimes the functions in your new home may be different than what you may have previously been accustomed too. This page offers helpful tips to resolve every day questions. If you have a question not covered here please feel free to contact us!
The 11-month Warranty is limited to major structural items. A few of these include items such as nail pops, drywall seam separations due to shrinkage of lumber and door adjustments. Please keep in mind that your warranty is for materials, workmanship, and installation. Routine maintenance is your responsibility as a homeowner, and is not covered under the warranty....Read Less
A leaking water pipe during your first month may be due to a defect in workmanship. If this occurs, please call us and we will dispatch the appropriate individual immediately. However, a clogged water pipe may be caused by an occupant failing to run enough water while using the garbage disposal and hence becomes a maintenance issue....Read Less
An emergency would be constituted as being without heat as a result of your HVAC not working or a major water leak. If you have a major water leak please turn the water off immediately at the valve located: ______________________. Please notify the warranty department immediately at firstname.lastname@example.org or call us at 304/274-1920. If this occurs after hours, please call the emergency numbers located in your warranty packet. If this is a life threatening emergency please call 911....Read Less
During the first year, we encourage you to change out your furnace filters every month for the first 3 to 6 months, due to drywall dust, then every 2 to 3 months the rest of the first year. After the first year, it is recommended to change your filters every 3 to 9 months. Changing your filters will help maximize the life of your unit, increase efficiency, and will ensure the best filtration, creating an environment that is easier to breath in....Read Less